Frequently Asked Questions

Q: How should Nama Chocolate be stored?

We recommend refrigerating it at 2 to 6 degrees Celsius (2℃–6℃) to maintain its optimal taste and texture.

If you need to extend the storage time, you can freeze it at below -8 degrees Celsius (-8℃) for approximately 2–3 months.

For the best experience, we recommend consuming it within 7 days of receipt.

Please avoid direct sunlight and high temperatures to prevent affecting its flavor and texture.

Q: What is the shelf life of the product?

The "production date" is marked on the back of each product box.

As we do not add preservatives, we recommend consuming it as soon as possible after receipt (within 1 week) and storing it properly according to the storage instructions.

Q: Is the product freshly made?

Yes. All Nama Chocolates are freshly handmade in small batches.

We care more about the state of each piece than the quantity.

Q: Why is the number of flavors limited daily?

We adhere to the principle of "less is more."

Reducing categories allows us to focus on the consistency and details of each flavor.

Every single one is meticulously crafted.

Q: Will it melt during transportation?

To ensure quality, we use cold chain delivery and provide insulated packaging.

Within the normal delivery timeframe, this can effectively maintain the product's condition.

We recommend refrigerating it as soon as possible upon receipt.

Q: How is your Nama Chocolate different from other brands?

We do not pursue complexity or over-design.

From ingredients to production, we only retain the essential elements,

allowing the taste to return to its most authentic state.

👉 No added preservatives

👉 Freshly handmade

👉 Carefully selected premium ingredients

Every bite is a presentation of the moment.

Q: What is the delivery range?

Currently, delivery covers mainland China and Hong Kong and Macao regions.

Shanghai and Zhejiang regions enjoy free shipping, while other areas will be charged corresponding shipping fees based on the delivery method.

Q: When is the best time to consume it for optimal taste?

After taking it out of the refrigerator, let it sit for a few minutes before tasting,

allowing the temperature to return to "just right,"

and the flavor will be softer and more delicate.

If you have any other questions, please feel free to contact us.

We hope that every opening is a moment treated with care.