Why do we use cold chain delivery?

Nama Chocolate is made with fresh cream and contains no preservatives, making it a delicate food that requires low-temperature storage. To ensure that every piece of Nama Chocolate retains its original delicate texture and full flavor upon arrival, One Bite Nama Chocolate uses SF Express Cold Chain delivery service for all shipments.

Our Cold Chain Packaging

• Insulated Outer Box — Uses high-density thermal insulation foam boxes to effectively maintain a low-temperature environment inside the box

• Ice Packs / Dry Ice — Appropriate amount of ice packs or dry ice configured based on season and delivery distance to ensure continuous refrigeration

• Sealed Inner Box — Nama Chocolate is placed in a dedicated gift box to prevent collision and moisture

• Food Safety Standards — Complies with food cold chain transport regulations throughout the entire process for safe consumption

Hong Kong Delivery Information

• Delivery Scope: All of Hong Kong (including Kowloon, Hong Kong Island, New Territories)

• Delivery Time: Generally delivered within 1–2 business days after placing an order

• Free Shipping Threshold: Free shipping for all of Hong Kong

• Delivery Slots: SF Standard delivery slots (please pay attention to SF notification SMS)

Notes for Recipients

• Please ensure that someone is available to sign for the delivery at the recipient address. Nama Chocolate is a perishable food that melts easily, so it is not recommended to leave it outdoors or in a mailbox for extended periods

• If no one is available to sign for the delivery, SF Express will attempt redelivery or notify you to pick it up at a nearby SF Express service point

• After receipt, please immediately store it in the refrigerator (2–8°C) and consume it within the indicated best-before date

• If the packaging is damaged during transit, please take photos and contact our customer service team within 24 hours of receipt

Storage Method

• Refrigerator Storage: 2–8°C, preferably in the middle shelf of the refrigerator

• Before Consumption: After taking it out of the refrigerator, let it sit for 5–10 minutes to allow the Nama Chocolate to warm up to the optimal eating temperature

• Do Not Freeze: Freezing will destroy the delicate texture of Nama Chocolate

• Best Before Date: Please refer to the date indicated on the packaging, generally 7–10 days after production

Contact Us

If you have any questions regarding delivery, please feel free to contact our customer service team through the following methods:

• 📱 WhatsApp Customer Service: +86 13671883361

• 📧 Email: coco@onebitechocolate.com

• ⏰ Customer Service Hours: Monday to Saturday 09:00–18:00 (Hong Kong Time)

One Bite Nama Chocolate promises that every piece of Nama Chocolate delivered to you is as fresh as when it was just made. Slow down and savor every bite.