【Delivery Orders】

Refunds will be processed within 7–14 business days (excluding weekends and public holidays).

No refunds, exchanges, or cancellations will be accepted for promotional or special-priced items. Refunds or exchanges are also not applicable under the following circumstances: personal reasons (disliking the product, change of mind), unused discount codes, or wishing to use a different offer.

As nama chocolate is a perishable food item, no returns or exchanges are accepted once sold. If you are dissatisfied with the product, please contact us within 24 hours of signing for delivery.

Product storage instructions are indicated on the packaging. Ikuchoshokku will not be responsible for any deterioration due to improper storage not following the instructions.

To process after-sales issues, please provide your order number, purchase email, and contact information for verification.

【Storage and Freshness】

Our products are freshly handmade. Please refrigerate immediately at 2–8°C (middle shelf of the refrigerator) upon receipt. The best-before date is generally 7–10 days after production. Please consume as soon as possible for the best taste. Do not freeze. If any product abnormality occurs, please report it within 24 hours of receipt; for other issues, please raise them within 7 days. Issues reported after this period will be considered as having been received normally. We insist on no preservatives and only use high-quality ingredients, thus requiring specific storage conditions.

【Delivery Information】

Ikuchoshokku uses SF Express cold chain delivery across Hong Kong (Kowloon, Hong Kong Island, New Territories), equipped with insulated packaging to ensure freshness upon arrival. Delivery usually takes 2–4 business days after ordering, with free shipping across Hong Kong. Actual delivery times may be affected by factors such as weather and traffic. For order status inquiries, please contact customer service.

【Customer Service】

Ikuchoshokku values every customer's experience and feedback. If you have any questions or suggestions, please feel free to contact us. We hope that every time you receive and open our product, it is a moment treated with care.

Arrival Quality Guarantee

Nama chocolate is sensitive to temperature. We provide an arrival condition guarantee for every order. If there is melting, damage, or quality abnormality upon receipt, please contact us with photos within 24 hours — we will resend for free or issue a full refund, with no need to return the product.

As nama chocolate is a perishable food item, exchanges or returns based on personal taste preferences are not accepted. Thank you for your understanding.