【Delivery Orders】

Refunds will be processed within 7–14 business days (excluding weekends and public holidays).

All promotional or special-priced items are non-refundable, non-exchangeable, and orders cannot be cancelled. The following situations are also not applicable: personal reasons (change of mind, disliking the product), unused discount codes, or wishing to participate in other promotions, etc.

As nama chocolate is a perishable food item, returns or exchanges are not accepted once sold. If you are dissatisfied with the product, please contact us within 24 hours of receipt.

Product storage instructions are indicated on the packaging. Ikko Nama Chocolate will not be held responsible for any deterioration due to improper storage not following the instructions. For after-sales issues, please provide your order number, purchase email, and contact information for verification.

【Storage and Freshness】

Our products are freshly handmade. Upon receipt, please immediately refrigerate at 2–8°C (middle shelf of the refrigerator). The best before date is generally 7–10 days after production. Do not freeze. If any deterioration or abnormality occurs, please report it within 24 hours of receipt; for other issues, please report within 7 days. We insist on not adding preservatives or artificial colorings, thus requiring specific storage conditions.

【Delivery Information】

SF Express cold chain delivery across Hong Kong (Kowloon, Hong Kong Island, New Territories), usually delivered within 2–4 business days. Free shipping across Hong Kong. All products are delivered via cold chain and equipped with insulated packaging to ensure freshness and optimal taste during transit. Actual delivery times may be affected by factors such as weather and traffic.

【Customer Satisfaction】

Ikko Nama Chocolate always puts customer experience first. If you have any questions, please feel free to contact us.

Arrival Quality Guarantee

Nama chocolate is sensitive to temperature. We provide an arrival condition guarantee for every order. If melting, damage, or quality anomalies occur upon receipt, please contact us with photos within 24 hours — we will resend for free or issue a full refund, no need to return the product.

As nama chocolate is a perishable food item, returns or exchanges due to personal taste preferences are not accepted. Thank you for your understanding.